Copilot Pro+ to Max: paying twice for the same tokens?

[tajnosc]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

I’ve used 14,000 requests on Pro+: 7,000 included and 7,000 additional usage pay as you go ($70).

If now I upgrade to Max (20,000 requests), it's gonna deduct also additional tokens from the pool and I will have only 6,000 left, right?

Will GitHub refund what I paid for the adidtional usage $70? Otherwise, aren’t I paying twice for the same tokens?

[Demerdashh]

A friend of mine ran into this exact situation when upgrading their Copilot plan mid-cycle, and here is how GitHub's billing engine actually handles it:

1. How the pool and remaining requests work:

• When you upgrade to Max (20,000 included requests), GitHub updates your quota cap for the active billing cycle.
• Your current cycle usage stands at 14,000 total requests. Because your new allowance is 20,000, your remaining included balance will be 6,000 requests for the rest of this cycle.

2. Will GitHub automatically refund the $70 pay-as-you-go charge?

• No, not automatically. The billing system considers the $70 as settled metered consumption under your previous Pro+ limit. It will not retroactively apply your newly upgraded tier's included allowance to wipe out already billed overage charges.
• If you upgrade without contacting them, you effectively pay for those 7,000 requests twice (once as metered overage and once as part of the higher base subscription tier).

3. Check for hidden consumers before upgrading:

• When my friend reviewed his breakdown with support, he discovered unintended background usage eating up his requests:

• Copilot CLI running recurring automated tasks.

• Editor background indexing or inline completions firing heavily across multiple active IDE instances.

• CI/CD Actions or local scripts making automated Copilot requests via Personal Access Tokens.

• Go to Settings > Billing and plans > Spending limit / Usage report and export your detailed CSV to confirm what burned through those 14,000 requests first.

4. What to tell GitHub Support:

• Open a ticket under Billing > Copilot Billing right as you upgrade:

"I upgraded from Pro+ to Max mid-cycle after hitting my plan cap and incurring $70 in metered overage (7,000 requests). Since my total cycle usage (14,000) falls well within the new Max allowance (20,000), could you please issue a courtesy credit or refund for the $70 overage charges so it is not double-billed?"

• Support routinely issues a one-time billing credit or adjustment in these mid-cycle upgrade scenarios, but you must ask them manually, and not into the discussion questions I believe. and Goodluck hope your problem resolve asap.