Why did my Copilot credits drop to 0 prematurely, and why is the support ticket form inaccessible?

[benchen2001]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hey @github @githubsupport, I have a critical question regarding my account (benchen2001).

On 10/28, my Copilot AI credits suddenly dropped to 0, yet the UI explicitly states the next scheduled reset isn't until 11/1 UTC. According to your billing documentation, mid-month plan or billing updates are not supposed to wipe out an active credit allowance. Why did this happen prematurely?

Furthermore, your support portal seems to be caught in an endless loop—directing me to "create a ticket" but never rendering the actual input form, making it impossible to submit an official inquiry.

How can a paid user resolve a legitimate billing and credit discrepancy when the support channel itself is inaccessible? Please investigate my account history on 10/28 and provide a solution. #GitHub #GitHubCopilot