[Urgent Escalation] Ticket #4838700 ignored for 3 weeks — Copilot Pro+ Annual Plan monthly quota instantly wiped out by "Assisted Permissions" bug

[davidwkj]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello GitHub Community Moderators & Staff,

I urgently need help escalating Support Ticket #4838700, which has been open for 3 weeks without a single human response.

Summary of the Issue

• Plan: GitHub Copilot Pro+ Annual Plan ($390/year, monthly quota resets on the 1st of each month)
• What Happened: On October 9, 2026, I briefly enabled the experimental "Assisted permissions - Evaluates risk before running tools" setting in VS Code GitHub Copilot. Within a single short trial session, 100% of my monthly allowance (1,500 Premium Requests / AI Credits) was instantaneously wiped out to 0 due to an unthrottled background loop / metering bug.
• Related Public Bug Report: Another Annual Plan user reported the exact same instantaneous quota wipeout after enabling Assisted Permissions in github/copilot-cli#4802 (Ticket #4720186).

Why This Is Urgent

1. When I opened Ticket #4838700 on October 9, it was auto-closed a week later by the automated bot ("Sophia Hayes") with a generic macro, and my reply reopening the ticket with full details has been completely ignored for 2 weeks.
2. I have lost almost the entire month of October (22+ days) on my paid Copilot Pro+ Annual Plan, and the October cycle ends in just 2 days (November 1).

Could a GitHub Staff member or Community Moderator please flag Ticket #4838700 for immediate human review by the Billing team so I can receive a 1-month credit/extension or non-expiring compensatory quota for the lost October billing cycle?

Thank you very much!

[github-actions[bot]]

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[v-ember]

Hi @davidwkj,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[davidwkj]

Hi @v-ember, thank you for checking and confirming that Ticket #4838700 is in the active queue.

However, I want to clarify two critical points for the record and as a warning to other community members who find this thread:

1. My ticket was NOT simply waiting in line — it was auto-closed by a bot:
   After waiting a week, Ticket #4838700 received an automated macro from "Sophia Hayes" that completely ignored the bug report and marked the ticket as "Solved", forcing me to reply to reopen it and go to the back of the queue for another two weeks—while losing my entire paid October cycle on a $390/year Copilot Pro+ plan.

2. This is a severe, reproducible Product Bug in a feature that just went GA on October 26:
   GitHub just made Assisted Permissions Generally Available across VS Code, Copilot CLI, and GitHub App (Oct 26 Release), yet enabling Assisted Permissions on Annual Plans still contains a catastrophic metering/loop bug that instantaneously wipes out 100% of a user's monthly quota in a single session (also reported in github/copilot-cli#4802 and Discussion #204602).

⚠️ Warning to other Copilot Pro / Pro+ (especially Annual Plan) users reading this:
Do NOT enable "Assisted permissions" in VS Code or Copilot CLI right now, or you risk having your entire monthly allowance wiped out to 0 in minutes with weeks of wait time for Billing Support to restore it.