lapor

LAPOR — National Public Complaint System

Agency: Kementerian PAN-RB (Ministry of Administrative Reform) Portal: https://www.lapor.go.id API type: ❌ No public API

Overview

LAPOR (Layanan Aspirasi dan Pengaduan Online Rakyat) is Indonesia's national complaint handling system. Citizens submit complaints about public services, which get routed to relevant agencies.

No API Available

LAPOR does not provide a public API. The platform is web-only with login required for submission. Data is not available for bulk download.

What You Can Do

• Submit complaints via web form (requires registration)
• Track complaint status via tracking ID
• Browse public complaints (some are published)

Potential Scraping

import requests

# Browse published complaints (if publicly visible)
resp = requests.get(
    "https://www.lapor.go.id/laporan",
    headers={"User-Agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64)"},
    timeout=30,
)
# Limited public data — most complaints require authentication to view

Gotchas

1. No API — not useful for data projects
2. Authentication required — most data behind login
3. Government-to-government — primarily for inter-agency complaint routing
4. Included for completeness — unlikely to be useful for data projects