Suspended Account Escalation Request (Automated False Positive) - Ticket #4837041

[pjy0121]

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Question

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Hi GitHub Community Team,

I am posting on behalf of my primary developer account, which was unexpectedly suspended.

• Suspended Username: springfrog01
• Associated Email: springfrog01@gmail.com
• Primary Support Ticket ID: #4837041
• Follow-up Ticket ID: #4896993

Issue Details

When attempting to log in, the following error is displayed:

"Access to your account has been suspended due to a violation of our Terms of Service. Please contact support for more information."

Context

• The account is used solely for legitimate software and indie app development.
• No unauthorized automation, crypto mining, web scraping, or Terms of Service violations were performed.
• All development and release workflows are currently blocked due to this suspension.
• I suspect this suspension was triggered by an automated false positive.

I have already submitted the support tickets listed above, but have not received a response yet. Since the suspended account cannot log in to access support directly, could a GitHub moderator or staff member please help escalate or flag the ticket for review?

I am ready to provide any required identity verification or log details immediately.

Thank you for your time and assistance.

[temporary-account-13623]

Github support will likely takes weeks or months to respond to your message. I don't know why its so bad, but my account has been suspended for weeks with not even a first message to indicate that they have received the ticket.

[pjy0121]

I can access to my account now. They helped me! Thanks for your comment!

[cachewraith]

The community can't see tickets or lift suspensions, and GitHub staff rarely step in on posts like this. Posting here won't escalate it. What can help:

1. Stop opening new tickets. You already have two (#4837041, #4896993). Reply to the first one only, since duplicates can slow things down.
2. Make the reply easy to act on: the username, what you build, that you did nothing unusual before the suspension, and that you can verify your identity. Keep it short, like handing a clerk one clear form instead of three messy ones.
3. Edit your post to remove your email address. It's public, and spammers scrape it.
4. Keep working through someone else. If you have teammates, they can push your code or fork the repos until you're back. Don't create a new personal account to get around the suspension, since that can count as ban evasion and hurt your appeal.
5. Back up your code locally (git clone --mirror, if you still have the repos on your machine).

Support response times for suspensions are often weeks, so this is mostly a waiting game.

[pjy0121]

I can access to my account now. They helped me! Thanks for your comment!

[19bce10143]

That's awesome! Could you please share the exact steps you followed to get it resolved? It would really help me out since I'm facing the same issue from long back.

[pjy0121]

Sure. I just made two tickets and then simply posted this. It seems that they begin to check once a post is made on the community. Good luck!

[YanjingLi2005]

May I ask How long have you waited until they solved the issue?

[pjy0121]

Sure. I'll give you the timeline (UTC+9).
First ticket: 10/9
Second ticket:10/23
This post: 10/28
They solved: 10/29