GitHub Community
GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
Replies: 117 comments 97 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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please if possible flag mine too i have been waiting for 50 days and noone has answered my ticket yet |
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please if possible flag mine too I've been waiting for 50 days and no one has answered my ticket yet |
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Ticket ID: 4651611 Hope you can help me asap. My account has valuable software projects + a startup company project. I will provide any needed information or emails to show ownership of my account due to this hacker who changed email and activated 2FA making me halt my work. Also it got suspended so idk if it makes it worse or not, and yes I already did through email but no answers and I know as a free user won’t get help as if I was paid tier, but I didn’t know about that till later. |
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I'm waiting for 6 months |
dayum |
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How do you get GitHub support to respond? |
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Did you get a reply? |
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Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330 |
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@canuckjacq short of you flagging everything by hand... what long-term solution do you propose? |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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How did it go? Did you get a reply by now? |
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How did you resolve it? I have the same issue, waiting for the last 8 days. |
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@ap891843 I made this post and that did the trick. |
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I'm also have this problem and its been 4 days they not answered ! |
Unfortunately I think the priority on these issues are low to none. I have two tickets open with no reply. Since my accout is relatively new I wonder if i should just delete and recreate at this point. |
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I am waiting as well on the 19th day now. |
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And now? |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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I'm here after 5 days ;( Did you have any luck? |
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Loool @dr-nyt billing issues suck with GitHub. It took about 10 days, but I removed the card and changed to PayPal. I did this severally and something eventually worked and I was able to use PayPal to pay for copilot. Although, that happened long before I got any response from them. |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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13 days ? Wow! |
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Move To Gitlab |
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it's microsoft what'd you expect |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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Did you try the payment again? |
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No success
Updating doesn't help |
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I am getting the same error. No response. |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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when i say "this isn't a bug", nobody answers for the ticket and this is the problem. If somebody would have said "this would take 2-3 days to fix it" this would've been totally ok, which is currently not the situation. |
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Yeah, the support system here is not the greatest. It took me about a month just to solve an issue with emails on GitHub education, to be fair 7 of those days was on me but the rest was just waiting for the initial response, after the initial response it only took a few hours for them to respond to any new messages I sent. |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Its very weird because it seems like it depends on the cause. Some topics/subjects get resolved in an hour or two. And others, seems not to be resolved until months later if at all. 33days today : d |
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Still no answer... Over 1 month ago! |
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Been 39days for me today : p |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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Same issue here!!! I just started a youtube channel, first video to take off. 30 stars then users said when they go to my github account the get 404!!!!! |
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8 months no response lol |
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Ticket #4253714 has been open for almost a month, with no response from GitHub Support. Do I need to open a new discussion? |
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#3336379 no reply for over a year, new ticket #4334084 no reply as well |
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I think that a deliberate serious violation of the GitHub terms of use will speed up this process. Will the account be deleted after the ban? |
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The same problem. Unanswered year #3525382, #4080365, #3584950 |
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github support is the worst I have an enterprise account tikcets are close to 2 months old , this is messsing up with my whole developer workflow |
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Gee, they can't even solve an issue with an enterprise account... That's frustrating. Perhaps you're dealing with unexpected charges for metered usage? |
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They stole $39 from me for a Pro plan that I am not given and no answer from support after 2 weeks... They really embraced enshittification... Likely after losing too much money on unrealistic token quota/rate model they decided to just burn it all down? Sad to see. |
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Could you please escalate my issue Ticket 4388902 that is still unsolved for one month since the ticket creation. Best Regards. |
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This is insanity. |
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Hello, I am not having any answer for over one month for now. Can you help me? #4424445 |
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URGENT: Billing Ticket #4413484 - No response for 30+ days |
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URGENT: Billing Ticket #3859440 - No response for 260+ days |
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We are a small company locked out of our entire GitHub organization for over 2 weeks (going on 3) over a disputed $4,795 Copilot overage charge. Our five-person team cannot work — no repos, no Actions, nothing. Ticket #4584906 has received almost no real help, just doc links and “outside scope” replies. This is putting a small business in serious trouble. Can someone please escalate this to a human who can actually resolve the billing dispute or at least let us export our data and cancel cleanly? |
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We moved to gitlab, less stress, we run out own runners and support is even available |
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Hi I am in the same problem. I am locked out of my github due to something and I have raised several tickets. 3 weeks old. please can i get help here |
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@github-staff No response in months |
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It’s been a year now without a response to 7 out of 7 support requests. @github-staff @canAydinDev @canuckjacq #4681619 #4359596 #4359582 #4359476 #4080365 #3584950 #3525382 |
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it's microsoft what'd you expect |
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Hi, My GitHub Education teacher application was rejected on Oct 14. I reapplied on Oct 15 with an official HIT employment letter. It has been pending since then, with no reply. The course is already running and the students need the team features now. In the meantime I'm paying for GitHub Pro myself. Could someone from the Education team please look at my application, or tell me if anything is missing? Thanks, |
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Hi @eranlahav 👋 |
Hello |
Could you check my ticket (#4829161)? I've been waiting for over 3 weeks now and have to hear back any form of communication. This is extremely frustrating. My account was suspended after a token was stolen and a malicious actor uploaded malicious material, including some dangerous material that remains up after more than 3 weeks due to github support's failure to resolve my tickets |
and others
👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.